Shipping policy

Orders placed before 12:00 pm PST Monday to Friday will process the same day; otherwise processing will be the next business day.

We do not ship on US federal holidays. Our carriers do not collect on those days, so an order placed on one processes the next business day.

Free economy shipping on all product orders.

Service Area & Schedule

We currently ship within the USA only, via USPS, UPS or FedEx. All processing times are based on Pacific Time.

Local Pickup and Delivery

Local pickup is available at either of our two locations:

3095 Heatheridge Lane, Reno, NV 89509
1616 Chapala Street, Santa Barbara, CA 93101

Orders can be delivered to your location if you are within a 15-mile radius of either Polymorph Beauty location.

Once Your Order Ships

Once an order is released to the shipping provider, we're no longer responsible for it in transit. If a package is delayed or lost, please contact the carrier directly to file a claim or request an update. If you'd rather not have a package sitting on your doorstep, you can ask the carrier to hold it for pickup.

Questions about an order? Contact us at info@polymorphbeauty.com or (775) 420-4459. The full policy is also at polymorphbeauty.com/shipping-policy.html.